Live Caption is operated by Fatih Özdil, Kayseri, Türkiye. Subscriptions are sold through Lemon Squeezy, which acts as the merchant of record and handles checkout, taxes, receipts, and refunds on our behalf.
Try before you pay
Every plan includes a one-day trial with full access to the Private Desktop Companion, cloud captions, and translation. The trial requires no payment card and starts after your first account verification. Because you can evaluate the complete product before any charge is made, subscription payments are generally non-refundable.
Cancelling a subscription
You can cancel renewal at any time from the billing portal linked in your receipt or from account settings in the extension. Cancellation stops future charges. Your Pro access continues until the end of the period you already paid for, and no further payment is taken. We do not issue partial or pro-rated refunds for the remainder of a period after cancellation, except where applicable consumer law requires it.
When we do issue refunds
We will refund a charge in these cases:
- Duplicate or repeated charges for the same subscription period.
- A billing error on our side, or a charge taken after a confirmed cancellation.
- A charge you did not authorise.
- A sustained service failure that prevents Pro captions from working and that we are unable to resolve for you.
- Any case where a refund is required by applicable consumer protection law.
Refunds are returned to the original payment method. Processing time is set by your bank or card issuer and is typically five to ten business days after approval.
What is not refundable
Cloud caption minutes and translation characters that have already been consumed cannot be refunded, since the underlying processing has been paid for on your behalf. Dissatisfaction with the accuracy of machine-generated captions or translations after the trial period is not a basis for a refund — automated transcription is inherently approximate, and the free trial exists so you can judge that quality on your own audio before subscribing.
Statutory rights
Where you are a consumer in a jurisdiction that grants a statutory withdrawal or cooling-off right for digital services, that right applies in addition to this policy and is not limited by it. In the European Union and the United Kingdom, you may be asked at checkout to consent to immediate access to the service and to acknowledge that this ends your fourteen-day withdrawal right once the service has been supplied. Consenting is optional; if you do not consent, access begins after the withdrawal period.
How to request a refund
Email support@audiocaptions.com from the address on the account, with the receipt or order number and a short description of the problem. We respond to refund requests within five business days. You may also contact Lemon Squeezy directly as the merchant of record; their own policies apply alongside this one.
Changes
We may update this policy. The version published at the time of your purchase is the one that governs that purchase.